Product Issue or Replacement Part

Please refer to your warranty before contacting.

Something is Wrong With My Order

Was something missing, incorrect, or broken when you received your order? Let us know here. If something was wrong with your order, please notify us within 7 days of receiving your purchase.

Please provide photos for documentation

I'm Having a Problem Checking Out

Gigi Seasons Christmas Tree

Need help with or have a question about a Gigi Seasons Christmas tree? No problem! If you haven’t already, we ask that you please visit our Help Center at You'll find many troubleshooting articles, instructional videos for different kinds of Christmas trees, and download your instruction manual. If you are missing something or need a replacement part, please choose the first option on this form.

Shipping Questions or Inquiries

Many of the most common shipping questions can be answered on our Help Center at! Please visit the Help Center before contacting us. See this section for all shipping-related questions.


Returns must be initiated within 7 days of receiving your order and will be approved or denied by Gigi Seasons upon the receipt of this form.

In order for an item to be eligible for a return, it must be:

  • Unused and undamaged - in its original condition
  • In its original packaging with tags unremoved and in place

Items purchased from somewhere other than directly from should be returned to their place of purchase.

For more information about returns, please see our full Return Policy.


Your purchase can only be canceled within 30 minutes of placing your order.

Warranty Question

Gigi Seasons provides a Two-Year limited warranty on artificial Christmas trees.

For full warranty information, click here.

Something Else

If you haven't already, please visit our Help Center at There you will find the answers to many common Gigi Seasons questions!