New customer acquisition is a challenge for every business. VDI can assist your team throughout the sales cycle - from discovery through closing. However, the customer journey does end there. With the push to a subscription model for most companies, solution providers are more reliant on renewals than ever. Only happy customers realizing value from your solution renew each year.
VDI can help you get customers in the first place, and then keep them happy and renewing for years to come.
Based on the Value Realization program we use when we interact directly with customers, the Customer Success program is a tailored version of that program based around the success of your solutions.
We give you the option to white label the program to be executed under your banner. We want you to maintain confidence that it is your customer first and foremost.
If you choose, we can train your services team to execute the process. Or you can utilize our people to execute the process. But we can help you scale as your customer base continues to grow.